Complaints Policy

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Complaints Policy & Procedures

At Haramayn Hotels, we strive to provide excellent service and a seamless booking experience for our customers. However, we understand that issues or concerns may arise from time to time. To address any complaints or feedback you may have, we have developed the following Complaints Policy:

Complaint Submission:

All complaints must be submitted in writing via our designated complaints channel, which could be an online form, email, or a dedicated customer service hotline. We encourage providing as much detail as possible about the issue you encountered.


Once we receive your complaint, we will send you an acknowledgement within 24 hours. This acknowledgment will include a reference number for your complaint, which you should keep for future reference.

Please note that our Complaints Policy applies solely to issues related to our hotel booking services. For concerns regarding specific hotels, facilities, or services provided during your stay, we recommend directly contacting the relevant hotel or service provider.

We are committed to ensuring that your concerns are heard and addressed promptly. We appreciate your cooperation and understanding as we work towards resolving any issues you may encounter during your experience with haramaynhotels.